Ocean Export Customer Service Agent
Position Description: Manage, evaluate and assess information necessary to construct the project on time, within budget and to the quality specified by the contract documents for the assigned areas.
Department: Customer Service
Project Location(s): Galveston, TX
Education: Bachelor`s Degree
Compensation: 45K per annum
Essential Duties and Responsibilities
- Receive and validate customer order
• Issue shipment handling instructions to Document Processing staff
• Reserve HAWB number
• Arrange for pick-up/transfer of cargo
• Answer all customer inquiries in accordance with the Customer Service Policy standards
• Further increase customer satisfaction and business share through proactive and regular contact
• Establish customer communication preference, i.e., phone, e-mail, fax, visit
• Handle and manage all customer contact at file level regarding exceptions
• Serve as a liaison between Document Processing and customer regarding all shipment details
• Provide accurate job costing forecast
• Assist Sales in compiling quotes by providing rates, tariffs, etc.
• Work with Sales on account implementation, ensuring a smooth transition from Sales to Operations
• Other related duties as required to meet customerand organizational objectives
Qualifications
- High school diploma or equivalent
• Post-secondary vocational training or Bachelor’s degree in industry-relevant major is preferred
• Excellent knowledge of freight forwarding and related regulatory trade compliance
• Minimum of three (3) years demonstrated successful track record in Ocean Export
• Knowledge of Q Air products and features
• Working knowledge of local market (customers, competitors, suppliers)
• Thorough and comprehensive knowledge of Q Air strategy, structure and pricing
• Prior success delivering results in a similar customer and deadline-driven global environment
